How to order

We want you to enjoy Japanese food at its very best. That is why we carefully plan every shipment and choose the most suitable delivery method based on your location. This ensures your order arrives in top condition, perfectly frozen.

 

Place your order online

Select your favorite products and complete your order through our webshop. Please note that we have a minimum order amount of €85. Shipping costs vary per country and are calculated at checkout.

On the cart page, you will be asked to select a preferred shipping date. Please note: this is not the delivery date, but the day your order leaves our facility.

 

Shipping methods by country

Netherlands & Belgium
  • Pick up in our shop
    Collect your order directly from our store on the selected pickup date.
  • Frozen home delivery with Chill Bill
    Your order is delivered via frozen transport to keep everything at the correct temperature throughout the journey.

Germany, Austria, Czech Republic, Denmark, Hungary, Poland, Slovakia, Luxembourg
  • Delivery with dry ice via GO! Express
    Orders are shipped with dry ice to maintain optimal quality. Delivery usually takes place the next day after shipping.

Rest of Europe
  • Delivery with dry ice via FedEx
    Your order is shipped with dry ice to ensure it stays deeply frozen. Delivery takes place the next day or the day after shipping, depending on your location.

 

After shipping

Once your order has been shipped, you will receive a track and trace code from the courier. This email comes directly from the delivery company and includes detailed delivery information and a delivery time frame.

 

Conditions

Always accept the goods
We cannot compensate if the shipment is refused, regardless of the condition of the goods.

Please be at home to receive your order
If the product defrosts due to your absence, it will not be compensated. The driver may leave the order at your doorstep or with a neighbor if you are not available.

Do not change the delivery date or address after shipping
We cannot compensate for delays or defrosting if delivery details are changed after shipment, as this is likely to cause delays.

If you have any questions about shipping, pickup, or delivery timing, feel free to contact us. We are happy to help and ensure your order arrives in perfect condition.