How to order?

Register
Please register your name and address here. Your address is then assigned to the appropriate delivery route. Registering does not mean that you have to order every month. You only place an order when you want to.
Newsletter
Upon registration, you will receive an e-mail. With this e-mail we ask your permission to send you the monthly newsletter. Check the box in this e-mail to receive the monthly newsletter with information about the delivery, special offers, etc.
Shopping
After you receive the newsletter we are ready to receive your order. Go to www.hokkai.com , log-in with your username and password, and start shopping online. If you want, it is also possible to order by filling out an Excel sheet. In that case, log-in to www.hokkai.com , go to “my account”, and download the sheet from there.

We recommend you place your order between receiving the newsletter and before the ordering deadline. Of course, you can order at any time you like, but products’ prices and availability are subject to change.
Receive your order
Time to receive your order! Please choose an address where you know you will be available, like your home or your work place. Check out our website for tasty recipes and fun tutorials.

Behind the scenes

Delivery

In some parts of the Netherlands, Germany, Belgium and France, our Hokkai drivers will deliver your order at home. If you do not live on one of our delivery routes, a courier will deliver to your home. See below for the differences between the two delivery methods. Please note: if you are not logged in, our website will default to Ship by courier options.

Delivery by Hokkai

Areas
Parts of the Netherlands, Germany, Belgium and France

Delivery
Monthly

Delivery time
Three hour time slot

Transport*
Hokkai Suisan freezer

Minimum order*
€75 in the Netherlands and €100 in the rest op Europe

Delivery costs

For an order between €75 and €100 the delivery costs are €7,50 within the Netherlands
For an order between €100 and €135 the delivery costs are €5 within the Netherlands
For an order more than €135 the delivery costs are €2,50 within the Netherlands

For an order between € 100 and € 150 the delivery costs are € 14,00 outside of the Netherlands
For an order between € 150 and € 200 the delivery costs are € 9,00 outside of the Netherlands
For an order more than € 200 the delivery costs are € 6,50 outside of the Netherlands

* We determined a minimum order amount for our orders, because we deliver the orders with special trucks for freezing transport. The use of freezing transport is necessary to guarantee the quality of our products.

Ship by courier

Areas
All of the European Union, including Switzerland

Delivery
Monthly (according to Hokkai schedule. Change or additional shipping is possible, please contact us)

Delivery time
Via Track & Trace

Transport
Dry ice

Minimum order
€75 in the Netherlands and €100 in the rest of Europe

Delivery costs*

€15 in the Netherlands (regardless of the size of your order)
The shipping charges to other European countries are calculated based on the weight of your order, please see this table for more information.
In some cases, if you live outside of the EU, you have to pay additional import tax.

* The delivery costs for courier differ from those of our own delivery service. This is due to the fact that the courier ships our products by airplane.

Hokkai Suisan has been delivering freshly frozen fish products to Japanese families all over Europe for almost 30 years. To our delight, in recent years we have seen an enormous increase in the demand for Japanese fish products among the European audience. Today, not only Japanese eat products such as dried horse mackerel and raw tuna sashimi, but the Europeans too appreciate this.

Do you also want to enjoy Japanese fish products to cook with at home?
Then register here